Our Technical Support & Maintenance Program provides customers with easy access to technical support and consultation.
Technical support is intended for customers who require assistance on technical issue, such as installation, configuration, and troubleshooting for hardware and software. Technical support also aims to rectify issues that system not performing in the manner as the user reasonably expects it to. The purpose of technical support is to assist you with and possibly resolve these issues. Through technical support, you also get access to expert technical who can answer questions concerning specific issues.
Other than on call basic, SolidCamp also provide Technical Support & Maintenance Program includes a specification of the extend of prepaid support (in terms of hours) that is included with your Maintenance Program.
When you report a problem - by email, phone, or any other means of communication - we will endeavour to respond to you as quickly as possible (acknowledging working hours, holidays and may result in some delays). We will work with you to find a suitable solution to the technical or modelling problem at hand, or if we deem the issue will require significant effort, we will advise you of the timing we expect for a resolution to the best of our knowledge and ability. Your assistance in providing documented examples of the issue will not only allow us to identify the issue more quickly, but also reduce the amount of time we spend assisting you to reach a solution.
Key Benefit of Solidcamp Technical Support & Maintenance Service
- You can obtain the support when you need it which means that you have the peace of mind that help is readily at hand.
- You are dealing with a local supplier who are focused on your needs.
- Technical support is delivered by phone, internet and on-site - dependent upon which is the best and speediest way to resolve the issue or development.
- Advise is not biased towards a manufacturer; advise on hardware/software is based on practical and technical performance and reliability.
- The technical support packages are priced at a discounted rate which means that you benefit with low costs.
- Regular monthly costs (Unless you choose pay as you go option or need additional support and development) which means that you can budget your IT technical support costs.
- Building block to growing a close working relationship (understanding of your business) which means that we are able to tailor the IT support with greater effect for your business and become in essence your in-house technical support.
- Training for your staff / computer users by experienced trainers which means more productive and confident staff.
SolidCamp Technical Support & Maintenance Service Scope
- Technical Support Hotline: Provides technical support when problem being reported to us by email, phone, or any other means communication.
- On-site Maintenance Service: On-site inspection and maintenance will be arrange if the issue cannot be solved by phone, email, or remote access.
- Preventive Maintenance Service: Purpose for regular inspection of products to ensure the maximum reliability of hardware by taking proactive precautions to reduce hardware downtime and other avoidable failures.
- Consultation Service: Conduct inspection to existing IT infrastructure and provide documented report for necessary professional consultation and advise.